Frequently asked questions
The questions contractors and project owners ask us most, answered plainly. Anything missing? Ask it in the notes field when you submit your BOM.
›What is the minimum order quantity (MOQ)?
Typically one 20ft container per material group (for example ~1,400 m² of tiles or ~800 sheets of fiber cement board). Smaller trial orders can often be consolidated across groups in one container — tell us your quantities in the BOM and we will propose the most economical load plan.
›Which incoterms do you quote?
Our proposals are FOB Vietnamese port (Haiphong or Ho Chi Minh City) by default. CIF/CFR to your destination port, or DDP in selected markets, can be quoted on request.
›Why don't you name the manufacturers in the proposal?
We act as your single accountable counterparty. We audit, contract and quality-control the factories, and we replace a factory from our vetted backup list if it underperforms — so you get factory-direct pricing without carrying factory risk yourself. Full traceability documentation (mill certificates, test reports) ships with the goods.
›Can I get product certificates and test reports before ordering?
Yes. Specification sheets and the relevant certificates (ISO, ASTM, EN, FSC, E1) for the proposed materials are attached to your proposal on request — they are tender-ready.
›How fast will I receive a proposal?
Within 48 hours of submitting your BOM (Vietnam business hours, GMT+7). Complex multi-group BOMs may arrive in two parts: priced groups first, engineered items (curtain wall, cut-to-size stone) after specification review.
›What are typical production lead times?
Fiber cement and tiles: 2–4 weeks. Sanitary ware and quartz cut-to-size: 3–5 weeks. Aluminum-glass fabricated to schedule: 5–8 weeks. Sea freight adds roughly 1–5 weeks depending on your port. Ask us for a landed-date plan against your construction schedule.
›How is quality controlled before shipment?
Every order includes our own loading inspection with photo report. Third-party pre-shipment inspection (SGS, Intertek, TÜV) can be arranged at cost for any order.
›Can I get physical samples?
Yes — request a sample box from any collection page. Samples of standard products ship by courier within a week; you pay only the courier charge, credited back on your first order.
›What payment terms do you work with?
Standard terms are 30% deposit, 70% against copy of bill of lading (T/T). Letters of credit are accepted for larger programs. We never ask for 100% prepayment.
›Who is behind Make-in-Vietnam?
The hub is operated by VITD (Vietnam Investment and Technology Development Co., Ltd.), a Hanoi-based manufacturer of Duragreen® fiber cement boards. Fiber cement is made in our own plant; the other five material groups are supplied by manufacturers we audit and contract directly.
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